Sassy Gurl LLC Return & Refund Policy

At Sassy Gurl LLC, we want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 14 days of the date your order is delivered.

To be eligible for a return:

• Items must be unused and in their original condition.
• Items must be returned in their original packaging when possible.
• Proof of purchase or order number is required.

Customers are responsible for return shipping costs unless the item was damaged, defective, or we made an error with your order.

Non-Returnable Items

The following items cannot be returned:

• Earrings (for hygiene and safety reasons)
• Custom or personalized items
• Sale or clearance merchandise
• Gift cards

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 72 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

Once reviewed, we will gladly replace the item or issue a refund if appropriate.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

Approved refunds will be issued to your original method of payment within 5–7 business days. Original shipping charges are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or if we shipped the wrong item.

Questions

If you have any questions about your order, please contact us before returning an item. We are committed to providing excellent customer service and will do our best to resolve any concerns.